Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
A few years ago, I was speaking to some friends and colleagues about a vision I had for a new franchise restaurant. I told them the brand had a unique concept and could quickly be on track to 1,000 worldwide locations. The responses were fairly consistent: incredulity and laughter. And…
Recent tech layoffs have made waves across the industry, but according to research, 63% of tech workers who experience layoffs go on to start their own companies. This tide shift is most apparent in America. According to U.S. Census Bureau data, new business formations are up about 54% from March…
Public messaging strategy for any startup or business must include a broad, audience-capturing strategy designed to build and keep a solid customer base. As entrepreneurs and startups, hours are spent planning strategies for public messaging and brand awareness. While time and money are well spent, in many cases, it assumes…
Selling a business is a monumental decision for any entrepreneur. After years of toiling to build your venture, it's essential to ensure that you receive the best possible return on your investment.However, in the rush to close a deal, many entrepreneurs fall into traps that can jeopardize the sale or…
In June, I reached a milestone with my business, PostcardMania: 25 years in business. It got me thinking about all the lessons I've learned as a business owner and entrepreneur.Starting out, I was greener than green. There have been hard times when I didn't know what I was doing, but…
Tech is powering business, but it isn't enough on its own to generate success. Creating a personal touch still remains one of the most potent and effective ways for a brand to stand out from the crowd.The problem is that companies have a tendency to drift from the "human touch"…
In today's fast-paced, interconnected business world, standing out as an authority in your field can be arduous. While expertise is crucial, so is the ability to share that knowledge effectively. For entrepreneurs, writing a book can be a powerful tool to establish authority, expand the reach and even create additional…
If you know Bozoma Saint John's name, that is not by accident.Yes, she's held high-profile corporate roles — working as the global CMO of Netflix, CMO of Endeavor, chief brand officer of Uber, head of marketing of Apple Music and iTunes, and head of music and entertainment marketing at PepsiCo.…
Think emotional marketing is overrated? Think again — based on a study by Motista, 71% of consumers will recommend a brand they feel emotionally connected to.Appealing to your customer's emotions with your marketing messages leaves a lasting impression, as long as you do it effectively and ethically. These are approaches…
Bureaucrats love their key performance indicators (KPIs) – metrics that presumably allow them to gauge the health of various business activities. And to be fair, they can be quite valuable as part of an overall strategy that prioritizes data analytics and data-driven decision-making.But listen. There's a big problem with glorifying…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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