Browsing: Leadership
“We have two ears and one mouth so that we can listen twice as much as we speak,” said Greek…
In a recent Forbes article, I wrote about the top 10 customer service and experience (CX) companies based on a…
The once-stalwart walls of higher education are in flux, shifting under the weight of technological advancements, societal demands, and fresh…
When running a business, it’s essential to understand the difference between sales and profit. These two terms are often used…
(This article is part of a series on Artificial Intelligence for Board Members and Senior Executives.) Since ChatGPT and its…
Words have power. Think about it: words make you look confident or powerful, insecure or weak, reliable or flakey. As…
A recent piece in The Daily Dot, a digital media company that covers Internet culture, reported an incident in which…
On September 11, 2001, when the FAA closed its airspace and more than 250 planes were forced to land in…
My most pressing long term career question is regarding employment opportunities for those who do not accept the fact they…
Customizing crisis management plans to reflect the age and size of businesses can help ensure the effectiveness and relevancy of…