Browsing: Leadership
When somebody who is not responding to allegations of misconduct or the like resigns from a senior post in an…
For the last few years, it seems that the anti-DEI sentiment has gained traction. In a time where the post-George…
Increasing numbers of employers are bringing people back to the office. Meanwhile, the debate continues about what kind of work…
Diversity is under attack. This may not seem like new news, considering the contentious standing that diversity has held in…
You know that saying, “You never get a second chance to make a first impression?” It’s especially true when you’re…
Virtual meetings are vastly different from their real-world cousins. To successfully lead these meetings, you need to truly understand the…
The shift to hybrid work ushered in by the pandemic is here to stay. However, many companies are finding that…
With the recent focus on the Supreme Court’s decision on student debt forgiveness, it is easy to forget about a…
Last month more than 3,000 customer service practitioners and suppliers (vendors) to the customer service and support industry met in…
I was very surprised by the collapse of Silicon Valley Bank. Like many of my peer, I was unaware of…