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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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The Secret Sauce to a Successful Company? Delighting Customers
In today's competitive business landscape, customer satisfaction is paramount — it's the difference between a thriving business and one that's struggling. But what if you could take customer satisfaction a step further? What if you could actually delight your customers? This concept, often termed 'Delighting Customers', refers to exceeding customer…
Brands Shouldn’t Be ‘Colorblind’ In Building Teams, Despite SCOTUS Affirmative Action Ruling
Today the U.S. Supreme Court issued a ruling that severely limits the use of affirmative action in college admissions. In the ruling, Chief Justice John Roberts wrote that a student “must be treated based on his or her experiences as an individual — not on the basis of race.” In…
Black Fortune 500 CEOs reach another record high—just weeks after setting previous record
Nine Black CEOs now lead Fortune 500 companies, setting a new record just weeks after Fortune marked eight earlier this month. On Monday, Dave Bozeman became CEO of transportation and logistics company C.H. Robinson. Bozeman joins from Ford Motor, where he served as vice president of its customer services division and Ford Blue’s enthusiast vehicles unit…
How to Conduct a Comprehensive Cybersecurity Risk Assessment
In today's digital landscape, cybersecurity has become a critical concern for businesses of all sizes. However, for small and medium-sized businesses (SMBs), the stakes are even higher. Startups often face numerous challenges, with limited budgets being one of the most significant hurdles.Nevertheless, ignoring cybersecurity risks can have devastating consequences. In…
How Hospitality Tech Company GoTab Wants To Make Service Inclusive Of Every Customer
I’ve done a good bit of reporting in recent weeks on accessibility and QR codes. The codes are nigh ubiquitous nowadays, mostly used as convenient carriers for pertinent information. As I’m often wont to say, although convenience and accessibility are close cousins, it’s easy to conflate the two. Everyone, regardless…
Billionaire business executive who was working on reducing Chicago’s violent crime is killed in race car crash near Aspen
Jim Crown, an executive and philanthropist who recently announced an effort to rally other business leaders to help fight violent crime in Chicago, died Sunday in a car crash on a racing track in Colorado. He was 70. Crown, a grandson of industrialist Henry Crown and the chief executive of…
How Silence Can Be Used as a Tactic for Motivating Teams and Negotiating Deals
The world is getting louder. There is enough noise to make silence uncomfortable, and it affects our interactions. In conversation, loudness is perceived as powerful. In meetings, opinions are broadcast at high volumes. But there is a strong case for staying quiet, especially at work, and especially for business leaders…
Business Leaders Must Do Their Bit To Restore The Middle Class
Two events thousands of miles apart this week might look to have little in common. But in fact they are part of a continuum that could be the start of a change in how the industrialised world — especially the U.S. and the U.K. — conducts business, particularly as it…
There are worrisome implications when executives sit on several boards at once
An anti-ESG activist group recently complained that large U.S. companies are controlled by a “liberal cartel” of powerful corporate directors who sit on several boards simultaneously and “instill woke ideology that goes against their fiduciary duties.” Even without the hyperbolic language, the line of attack is laughable. Consider recent and…
How to Filter Good Advice From The Bad
With so much information available, someone could easily think that building a successful startup should be easy. In reality, such an overwhelming amount of advice makes it more challenging. CB Insights found that 70% of upstart tech companies fail within 20 months, which I suspect — may be (in part)…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…