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Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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10 Ways My Leadership Has Changed in 10 Years
Lemonlight recently hit its 10-year anniversary, and in honor of the milestone, I've been looking back at how much has changed for both the company and my role as a leader.I started by figuring things out as I went along, but my approach to leadership has evolved in some pretty…
How Entrepreneurs Can Create a More Inclusive Office Space
When discussing inclusive workspaces, we often refer to inclusivity from a cultural perspective. For instance, we might talk about activities that promote diversity, or we brainstorm DEI-focused hiring techniques. However, what's sometimes missing from the whole "inclusive office" conversation is how the actual office space (e.g., the building, the floor)…
Has Your Business Growth Plateaued? Here’s How to Overcome It.
Regardless of the level of success a business achieves when it first starts, most companies eventually reach a point where their growth plateaus. Sales growth stagnates, customer feedback becomes less enthusiastic, and as a business leader, you get the sense that you are no longer progressing forward.Left unchecked, complacency and…
Here’s the One Trait You Need to Be a Successful Entrepreneur
I have a friend who is constantly getting himself into trouble. He broke his ankle jumping from a high wall. He got drunk and drove his car off the road, resulting in a suspended driver's license. (He's lucky it wasn't worse.) The number of injuries he's racked up in the…
Customers Want More Than Just a Product — Here’s How to Keep Up
These days, customers aren't just looking for a great product or service. They want an experience that's smooth, hassle-free and feels like it was designed just for them. If you're not delivering that, your competitors are ready and waiting to steal them away.Salesforce's "State of the Connected Customer" report makes…
What It Means For Passengers
The global aviation industry is expected to experience a significant increase in passenger traffic in 2024, according to the International Air Transport Association. This is good news for the airlines, though passengers may find that flights are even more full than they were this year. 200 Million More Passengers Than…
How AI is Revolutionizing Customer Service with Human-like Responses
AI is no longer a nice-to-have but a business imperative. 70% of companies plan to increase resources such as budget, employee time, training, and technological infrastructure towards AI investments in 2024, according to a recent Slalom survey. The technology has strong applications for customer support across all industries. Recently, Slalom…
Ditch the ‘Fake It Til You Make It’ Mentality — Here’s Why You Need to Be Honest About Your Weaknesses
What if I told you that a key precursor to success wasn't confidence or mastery, but rather vulnerability? We often hear about the importance of vulnerability from those with unquestionable credibility: a decorated athlete, an innovative CEO, a talented musician. They tell us how vulnerability is the linchpin of growth…
Lawmakers Push Forward On Legislation To Expand Community Schools
For most K-12 students across America, December marks the end of the Fall semester. While young people wait with bated breath for the start of the holiday break, the U.S. Senate is considering expanding access to community schools nationwide. The Full-Service Community School Expansion Act of 2023, legislation championed by…
Why I Apply Mike Tyson’s Mindset to My Business Strategy
Everyone knows who Mike Tyson is. After all, he is a boxing legend. His mindset of determination, mental stamina and adaptability is a blueprint for business success as well as boxing. That's why I've adopted his principles for my business.Understanding how to use the same discipline, focus and resilience as…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…